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our returns policy

At Angela Langford Skincare we always aim to offer the very best levels of service possible. We really hope that you love our natural skin care products as much as we do, but if for any reason you are not entirely satisfied, you can return any unused & unopened item within 14 days of receiving your order.

If you do wish to cancel an order, or if you are not satisfied with the products sent to you, please either call us on 01460 929596 or email us at info@angelalangford.com to let us know which items you are not happy with and the reasons why you would like to return the item. You can either have a full refund on the cost of the products or you can exchange the product for something else.

Please ensure all returned items are packaged securely and for your own peace of mind, we recommend you send returned items by either recorded delivery or guaranteed delivery to ensure you are covered for compensation should it get lost in the post; unfortunately we cannot accept responsiblity for returned goods that are lost in transit.


Faulty Items or Items Sent In Error
If the product or the container is faulty, or if we've made a mistake with your order and sent you the wrong item, we will also refund the cost of the original delivery and we will also pay the postage costs you have incurred to send back the item.

Please just enclose the till receipt from the post office (please make sure you return faulty items or incorrect items by recorded delivery).

If you are sending back an item please include the following details...

Your Full Name
Your Full Address
Your Order Number
Your reason for returning the products

Please send returned items to...

Angela Langford Skincare
Marks Barn Cottage
Barn Lane
Merriott
Somerset
TA18 7TS


Refund time
We will refund you within 10 days of receiving your returned goods. We can only make a refund against the original credit or debit card that you paid with. Your statutory rights remain unaffected.


  • Free First-Class Delivery

    FREE delivery when you spend £50 or more - first class, recorded & trackable via Royal Mail.

  • Cruelty Free Skincare

    We are cruelty free -we test only on our friends, our family & ourselves - never on animals.

  • Great Customer Care

    Got a skin concern? Call Angela & her team on +44 (0)1460 929596 or email info@angelalangford.com.

  • We Welcome Feedback

    Your honest feedback means we can continue to improve our service to you & our customers.

  • 100% Secure Payments

    We use the latest online payment systems, to give you total peace of mind when you order online.

  • Delivery & Returns

    All orders made, fulfilled and shipped within 72 hours - any returns are handled quibble-free.

  • Beautifully Gift Wrapped

    All orders of our natural organic skincare recipes are beautifully wrapped, just for you & your skin.

  • Handmade in Britain

    All of our skincare products are handmade in Somerset - we're proud to be British!