our privacy policy

When you provide us your information via our natural skin care website (AngelaLangford.com) we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to AngelaLangford.com is subject to this Privacy Policy and to our Terms and Conditions.

The Information We Collect
The only personal information we collect is information that you give us when you register and when you place an order. We use that information to service your account and to personalise your experience at AngelaLangford.com. Personal information collected included name, address, gender, birth details, contact details, skin type, and any information related to goods and service preferences. By providing such information to us, you will be deemed to have consented to the collection of such information. If you have provided us with the personal information of any third party, please ensure that you have their consent to do so.

If you would prefer that we do not collect any personally identifiable information from you, please do not provide us with any such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on AngelaLangford.com.


Use of personal information
We will never share your information with third parties, nor will we send you our own promotional e-mails without your consent. Any promotional email that you receive from us will also allow you to unsubscribe to further email promotions if you decide at a later stage that you no longer wish to receive emails with news and special offers from AngelaLangford.com. If you wish to see or amend your information visit the pages available under My Account. Please note that your online account with AngelaLangford.com is password-protected.

You cannot access or view your personal information without your password. When you transact with AngelaLangford.com, in addition to the personal information that we collect from you, a temporary 'cookie' is used to connect your browser to our server until the transaction is complete. A 'cookie' is a message given to a web browser by a web server that allows the server to identify and interact more effectively with your computer (see Cookies section for more info).

If you have chosen to provide us with your contact information, by e.g. emailing, registering at AngelaLangford.com, or placing an order; we may contact you regarding your customer service requests, service related issues or your order. You will for instance receive an order confirmation when you have placed an order at AngelaLangford.com and upon registration you will receive a welcome email to confirm your registration.

We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we strive to offer our customers.

Our aim is to provide you with personalised skincare advice and services and we therefore may use your personal information to customise any or some of the information you receive by post or email from AngelaLangford.com to make such communication as relevant to you as possible (only relevant if you wish to receive such information).

If you opt-in during AngelaLangford.com registration process or at other times when you submit personally identifiable information, the information you provide may be used to send you our newsletters, surveys or other communications containing product and event information, skincare tips or promotions such as free deliveries and product launches.

For example, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. We will also assume that you have indicated your consent to opt-in if you have given us your details when placing an order without opting-out by un-ticking the consent boxes. If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications or, if you are giving us your details when placing an order, please opt-out when given the opportunity to do so.

If you do opt-in (or if you do not opt-out when placing an order) and later decide that you would no longer like to receive these communications, you may change your preferences at any time by emailing us at info@angelalangford.com.

If you share a computer we recommend that you always sign out of your account and close all browser windows before leaving your computer.

AngelaLangford.com will have no liability for disclosure of information due to errors in transmission or unauthorised acts of third parties. In addition, we may disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request. We will also release specific information in special cases, such as if there is an attempted breach of security or a physical threat to you or others.

We may also retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include webhosting companies, credit card processing companies, fulfillment companies (e.g. companies that fill product orders or coordinate mailings) and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Consent
By using AngelaLangford.com and providing us with your personal information, you are accepting the privacy practices described in this policy statement. We may update my Privacy Policy from time to time. Please check back here occasionally.

Cookies
At AngelaLangford.com we use cookies to help us track how many people visit my site, what pages are visited the most and also to help us offer the best bespoke natural skincare service to you.

In simple terms, a cookie is a file that is placed on your PC, laptop, smartphone or tablet, that then allows our website to remember you and all of your skincare details.

There are different types of cookies used, including Functional, Performance and Essential - full details of which can be found at www.allaboutcookies.org

If however you did choose to delete all cookies from your device of choice, it would mean that any skin type details, order history, sign-up details etc would not be stored – and therefore the service we can provide to you will suffer as a result.


Contact Us
We have taken great measures to ensure that your visit to AngelaLangford.com is an excellent one and that your privacy is constantly respected.

If you have any enquiries or concerns about our privacy practices please contact us on +44 (0)1460 929596 or via email info@angelalangford.com.

You can also write to us: Angela Langford Limited, Marks Barn Cottage, Merriott, Somerset, TA18 7TS United Kingdom.

This Privacy Policy was last updated 1st September 2015


  • Free First-Class Delivery

    FREE delivery when you spend £50 or more - first class, recorded & trackable via Royal Mail.

  • Cruelty Free Skincare

    We are cruelty free -we test only on our friends, our family & ourselves - never on animals.

  • Great Customer Care

    Got a skin concern? Call Angela & her team on +44 (0)1460 929596 or email info@angelalangford.com.

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    All orders of our natural organic skincare recipes are beautifully wrapped, just for you & your skin.

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    All of our skincare products are handmade in Somerset - we're proud to be British!