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frequently asked questions

We want to ensure that your visit to our website is as good as it can possibly be. So just in case you should have any issues whilst browsing our natural skincare products, we have written some frequently asked questions and answers to help you. 

We will be adding more and more FAQs to this page however if you cannot find the answer you are looking for about our natural and organic skin care products, please feel free to contact us via our Contact Us page, or alternatively email us direct at or call 01348 811711.

What happens if I forget my password?

If you have forgotten your password there is a password reminder link.  You insert the email address you registered with and we will email you an reminder of your password.

How do I change my password?

Simply go to the your personal info section when you sign in to your account. You can change your password here.

How do I change my address?

You can add, update or change your address details within the your addresses section when you sign in to your account.

How do I return an item that I have bought off

If you want to return any items send me an email at with your name, address, order number and a daytime contact number.  Please also state the reason for your return.  If we have made a mistake and sent you the wrong item, I will also refund the cost of the original post and the cost of the postage to return the item.  Please refer to our Returns page for full details.

How do I know what kind of skin I have?

If you are unsure which products are most suitable for your skin and if you are unsure about the kind of skin you have, please feel free to call us on 01348 811711 where you can chat with Angela and her team about how your facial skin is right now. Alternatively you can send us an email to and we'll try and help you as best and as quickly as we can.


If you've got a question and you can't find the answer on this page, please use our new Contact Us page or call us on 01348 811711.

  • Free First-Class Delivery

    FREE delivery when you spend £50 or more - first class, recorded & trackable via Royal Mail.

  • Cruelty Free Skincare

    We are cruelty free -we test only on our friends, our family & ourselves - never on animals.

  • Great Customer Care

    Got a skin concern? Call Angela & her team on 01348 811711 or email

  • We Welcome Feedback

    Your honest feedback means we can continue to improve our service to you & our customers.

  • 100% Secure Payments

    We use the latest online payment systems, to give you total peace of mind when you order online.

  • Delivery & Returns

    All orders made, fulfilled and shipped within 72 hours - any returns are handled quibble-free.

  • Beautifully Gift Wrapped

    All orders of our natural organic skincare recipes are beautifully wrapped, just for you & your skin.

  • Handmade in Britain

    All of our skincare products are handmade in Somerset - we're proud to be British!