What a crazy, surreal and scary week it has been.
Every single one of us has had our world turned upside down during the past seven days - and you've no doubt had endless emails from companies telling you how they are dealing with the current situation.
For us, we are fortunate in many ways in that we have always worked from home; we are 100% an online business and it is just Lee and I working from our kitchen table - some might say we have been self-isolating for years!
But as we make all of our natural skincare products ourselves, by hand, from scratch, using our very own skincare recipes, we don't have the luxury of asking third party companies or factories to make our natural skincare - nor would we want to!
So as a result of what is going on, we've spent the past week making and bottling as many batches of our skincare recipes as we can - before access to our lab facility unfortunately becomes extremely limited.
As a result we've been rather quiet on social media, late in answering customer queries, and a bit delayed in getting orders out to you.
But we are almost there now.
We currently have stock available, we are catching up with orders and as long as the Royal Mail keeps open, we will be able to get orders picked, wrapped and posted to you within 48 hours.
We are almost up to date with customer queries too - if you've had a question or query for me and I haven't replied yet, my sincerest apologies - please do email me again at firstname.lastname@example.org and I will get back to you later today or tomorrow.
And of course you can still contact us via our Live Chat button, or via our Social Media pages on Facebook or Instagram, or you can call me on 01348 811711.
So we just wanted to thank you for your continued support, encouragement, patience and understanding.
As a very small business, it means so much to us to have such loyal customers - but in these crazy, surreal and uncertain times, it now means more than it ever did.
Please keep calm, please keep safe and please look after each other.
With my very best wishes